Data Protection Policy

Responsible for data processing: 

ZeoBent Handels Gmbh
Weißen 2
Uhlstädt-Kirchhasel
Gemany
info@zeolith-bentonit-versand.de

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Detailed information about the handling of your data is as below.

1. Access data and hosting

You can visit our website without providing any personal information. Each time a website is called up, the web server merely automatically saves a so-called server log file which, for example, contains the name of the requested file, your IP address, date and time of the call, the amount of data transmitted and the requesting provider (access data) and documents the call. These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to safeguard our legitimate interests, which outweigh the interests of the parties concerned, in the correct presentation of our offer in accordance with Article 6 Paragraph 1 sentence 1 letter f GDPR. All access data will be deleted at the latest seven days after the end of your visit to our website.

 Hosting

The services for hosting and displaying the website are partly provided by our service providers in the context of processing on our behalf. Unless otherwise stated in this data protection declaration, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. Should you have any questions regarding our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

2. Data collection and use for contract processing, making contact and when opening a customer account

We collect personal data when you voluntarily provide it to us in connection with your order, when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as these data are required for contract processing, or for processing your contact or opening of the customer account, in which you cannot complete the order and/or the opening of an account or will be unable to send the contact without this information. Data which is collected can be seen in the respective input forms. We use the data provided by you in accordance with Article 6 Paragraph 1 sentence 1 letter b GDPR for contract processing and processing your enquiries. Insofar as you have given your consent to this in accordance with Article 6 Paragraph 1 sentence 1 letter a GDRP by deciding to open a customer account, we will use your data for the purpose of opening a customer account. You will find further information on the processing of your data, in particular on the transfer of data to our service providers for the purpose of order, payment and shipping processing, in the following sections of this data protection declaration. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the expiry of the tax and commercial law retention periods in accordance with Article 6 Paragraph 1 sentence 1 letter c GDPR, unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 sentence 1 letter a GDPR or we reserve the right to use your data for other purposes that are legally permitted and about which we inform you in this declaration. Your customer account can be deleted at any time and can be done either by sending a message to the contact option described in this data protection declaration or by using a function in the customer account intended for this purpose.

3. Data transfer for the purpose of dispatch processing

In order to fulfil the contract in accordance with Article 6 Paragraph 1 sentence 1 letter b GDPR, your data is forwarded to the shipping company commissioned with the delivery, as this is necessary for the delivery of ordered goods. Data transfer to dispatch service providers for the purpose of dispatch notification. If you have given us your express consent to do so during or after placing your order, we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with Article 6 Paragraph 1 sentence 1 letter a GDPR, so that they can contact you before delivery for the purpose of announcing or coordinating delivery.
This consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, insofar as it is permitted by law and about which we inform you in this declaration.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

4. Data processing for payment processing

We work together with these partners to process payments in our online shop: Payment service provider

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for the processing of the payment transaction to the selected payment service provider, insofar as this is necessary to process the payment. This serves the fulfilment of the contract according to Article 6 Paragraph 1 sentence 1 letter b GDPR. In some cases, the payment service providers themselves collect the data required for processing the payment, e.g. on their own website or via technical integration in the ordering process. The data protection declaration of the respective payment service provider applies in this respect. If you have any questions about our partners for payment processing and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

4.2 Data processing for the purpose of fraud prevention and optimisation of our payment processes

Where appropriate, we may provide our service providers with additional information which they use, together with the information necessary to process the payment, as our processors for the purposes of fraud prevention and to optimise our payment processes (e.g. invoicing, processing of contested payments, assistance with accounting). In accordance with Article 6 Paragraph 1 sentence 1 letter f GDPR, this serves to safeguard our legitimate interests in our protection against fraud or in efficient payment management, which outweigh our own interests.

4.3 Credit assessment

If we make an advance payment, e.g. when purchasing on account, we obtain an identity and credit rating from service companies (credit agencies) specialised in this field. For this purpose, we transmit your personal data required for a credit assessment to the following company(ies):

SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden
​​​​​​​Germany

CRIF Bürgel GmbH
Radlkoferstraße 2
81373 München
​​​​​​​Germany

Universum Business GmbH
Hanauer Landstraße 164
60314 Frankfurt am Main
Germany

arvato infoscore GmbH
Rheinstraße 99
76532 Baden-Baden
Germany

This serves to safeguard our legitimate interests, which predominate in the context of weighing up interests, in accordance with Article 6 Paragraph 1 sentence 1 letter f GDPR in assessing the creditworthiness and willingness to pay of our potential customers in advance of the conclusion of the contract and thus avoiding defaults on purchase price, and is necessary for the conclusion of the contract in accordance with Article 22 Paragraph 2 letter a GDPR. Appropriate measures to protect your rights, freedoms and legitimate interests shall be taken into account. You have the opportunity to express your point of view and contest the decision by contacting the contact option described in this data protection declaration. After the contract has been fully executed, your data processed for this purpose will be deleted unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are legally permitted and about which we inform you in this declaration.

4.4 Involvement of collection service providers

We will pass on your data to a debt collection service provider if our payment claim has not been settled despite previous reminders. In this case, the debt will be collected directly by the collection service provider. This serves the fulfilment of the contract in accordance with Article 6 Paragraph 1 sentence 1 letter b GDPR as well as the safeguarding of our predominant legitimate interests in an effective assertion or enforcement of our payment claim in accordance with Article 6 Paragraph 1 sentence 1 letter f GDPR.

5. Advertising via e-mail

5.1 E-mail newsletter with subscription

When you register for our newsletter, we use the data required for this or separately communicated by you in order to regularly send you our e-mail newsletter on the basis of your consent pursuant to Article 6 Paragraph 1 sentence 1 letter a GDPR. You may unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After deregistration, we delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

5.2 Newsletter dispatch

The newsletter may also be sent by our service providers as part of a processing operation on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

5.3 Sending evaluation requests by e-mail

Provided that you have given us your express consent to do so during or after your order in accordance with Article 6 Paragraph 1 sentence 1 letter a GDPR, we shall use your e-mail address to request an evaluation of your order via the evaluation system we use. This consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the evaluation request. The evaluation requests may also be sent by our service providers within the scope of processing on our behalf. Should you have any questions with respect to our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

6. Cookies and other technologies

 General Information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser the next time you visit us (persistent cookies).
We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies are used to collect and process IP addresses, time of your visit, device and browser information as well as information on your use of our website (e.g. information on the contents of the shopping basket). In the context of weighing up interests, this serves overriding legitimate interests in an optimised presentation of our offer in accordance with Article 6 Paragraph 1 sentence 1 letter f GDPR.
In addition, we use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, may be found in the following sections of this privacy policy.

The cookie settings for your browser can be found under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you have consented to the use of the technologies in accordance with Article 6 Paragraph 1 sentence 1 letter a GDPR, you may revoke your consent at any time by sending a message to the contact option described in the data protection declaration.

7. Use of cookies and other technologies for web analysis and advertising purposes

Insofar as you have given your consent in accordance with Article 6 Paragraph 1 sentence 1 letter a GDPR, we use the following cookies and other third-party technologies on our website. The data collected in this context will be deleted after the discontinuation of the purpose and the end of our use of the respective technology. You can revoke your consent at any time with effect for the future. You will find further information on your revocation options in the section "Cookies and other technologies". Further information including the basis of our cooperation with the individual providers can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

7.1 Use of Google Services

We use the following technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy finding by the European Commission for the USA. Our co-operation is based on standard data protection clauses of the European Commission. If your IP address is collected using Google technologies, it will be shortened by activating IP anonymisation before being stored on Google's servers. Only in exceptional cases will the full IP address be transferred to a Google server and shortened there. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information on data processing by Google can be found in Google's data protection information.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address will not be combined with other data from Google. Data processing is based on an agreement on order processing by Google. For the purpose of optimised marketing of our website, we have activated the data release settings for "Google products and services". This enables Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google services. The data release to Google within the scope of these data release settings is based on an additional agreement between those responsible. We have no influence on the subsequent data processing by Google.

Google Ads

For advertising purposes in the Google search results and on the websites of third parties, the so-called Google Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information as well as information on your use of our website) and by means of a pseudonymous cookie ID and on the basis of the pages you visit. Any further data processing will only take place if you have activated the setting "personalised advertising" in your Google account. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

 Google reCAPTCHA

For the purpose of protection against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information on your use of our website) and uses a so-called JavaScript and cookies to analyse your use of our website. In addition, other cookies stored in your browser by Google services are evaluated. No personal data is read out or saved from the input fields of the respective form.

YouTube Video Plugin

In order to integrate third party content, data (IP address, time of visit, device and browser information) are collected via the YouTube Video Plugin in the extended data protection mode used by us, transmitted to Google and subsequently processed by Google only if you play a video.

7.2 Use of Facebook services

 Facebook Ads

We use Facebook Ads to promote this website on Facebook and other platforms. We determine the parameters of the respective advertising campaign. Facebook is responsible for the exact implementation, in particular the decision on the placement of the ads with individual users. On the basis of the pseudonymous cookie ID set by the Facebook pixel and the data collected about your usage behaviour on our website, we operate personalised advertising via Facebook Pixel Remarketing. Via Facebook Pixel Conversions we measure your subsequent usage behaviour for web analysis and event tracking if you have reached our website via an advertisement from Facebook Ads.

7.3 Other providers of web analysis and online marketing services

 Use of LogRocket for web analysis

For the purpose of website analysis, technologies from LogRocket Inc, B6201, One Kendall Square, Cambridge, MA 02139, USA ("Logrocket") are used to automatically collect and store data (IP address, time of visit, device and browser information as well as information on your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without the express consent of the user, which must be given separately. Logrocket acts on our behalf on behalf of us.

 Use of AWIN for online marketing

Through our advertising partner AWIN AG, Eichhornstraße 3, 10785 Berlin, Germany ("AWIN"), we market space for third-party advertisements. These advertisements are shall be displayed to you in various locations on this website. By means of cookies, AWIN can track the progress of the respective order and in particular verify that you have clicked on the respective advertisement and then ordered the product. For this purpose, data (IP address, time of visit, device and browser information as well as information on your use of our website) is collected, transmitted to AWIN and processed by AWIN. We have no influence on this data processing. The data processing is based on an agreement between jointly responsible parties in accordance with Article 26 GDPR.

8. Integration of the Trusted Shop Trustbadge

The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops seal of approval and any ratings that may have been collected, as well as the range of Trusted Shops products on offer for buyers after an order. This serves the protection of our in the context of a balancing of interests predominant legitimate interests in an optimal marketing by making a safe purchase possible in accordance with Article 6 Paragraph 1 sentence 1 letter f GDRP. The trust badge and the services advertised with it are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln, Germany. The trust badge is made available by a CDN provider (Content Delivery Network) within the scope of order processing. Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is ensured. Further information on data protection at Trusted Shops GmbH can be found here. When you call up the Trustbadge, the web server automatically saves a so-called server log file, which also contains your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. Individual access data are stored in a security database for the analysis of security problems. The log files are automatically deleted no later than 90 days subsequent to its creation. Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered for use. The contractual agreement made between you and Trusted Shop applies. For this an automatic collection of personal data from the order data takes place. Whether you have already been registered as a buyer for a product use is automatically checked by means of a neutral parameter, the e-mail address hashed by cryptological one-way function. Prior to transmission, the e-mail address is converted into this hash value, which cannot be decoded by Trusted Shops. After checking for a match, the parameter is automatically deleted. This is necessary for the fulfilment of our and Trusted Shops' predominant legitimate interests in the provision of the buyer protection linked to the specific order and the transactional evaluation services in accordance with Article 6 Paragraph 1 sentence 1 letter f GDPR. Further details, also regarding the objection, can be found in the Trusted Shops data protection declaration linked above and in the trust badge.

9. Social Media

9.1 Social plugins from Facebook

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection to the servers of the respective provider is established when our website is called up. If you click on one of the buttons, the website of the respective social network will open in a new window of your browser. There you can press e.g. the Like or Share button.

9.2 Our online presence on Facebook, Youtube

Insofar as you have given your consent to the respective social media operator in accordance with Article 6 Paragraph 1 sentence 1 letter a GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. As a rule, cookies are used for this purpose. For detailed information on the processing and use of data by the respective social media operator as well as a contact option and your rights and settings options for the protection of your privacy, please refer to the data protection information of the providers linked below. Should you still require assistance in this regard, please contact us.

Facebook is a service provided by Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is generally transferred to and stored on a server of Facebook, Inc, 1601 Willow Road, Menlo Park, California 94025, USA. There is no adequacy finding for the USA by the European Commission. Our co-operation is based on standard data protection clauses of the European Commission. The data processing in the context of a visit to a Facebook fan page is based on an agreement between jointly responsible persons pursuant to Article 26 GDPR. Further information (information on Insights data) can be found here.

YouTube is an offer by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy finding for the USA by the European Commission. Our co-operation is based on standard data protection clauses of the European Commission.

10. Contact possibilities and your rights

As the concerned party, you have the following rights:

- according to Article 15 of the GDPR the right to request information about your personal data processed by us to the extent described therein;
- in accordance with Article 16 of the GDPR the right to demand the correction of incorrect or complete personal data stored by us immediately;
- pursuant to Article 17 of the GDPR, the right to request the deletion of your personal data stored with us, unless further processing is necessary
- to exercise the right to freedom of expression and information;
- to fulfil a legal obligation;
- for reasons of public interest or
- to assert, exercise or defend legal claims;
- according to Article 18 of the GDPR the right to demand the restriction of the processing of your personal data if
- the accuracy of the data is disputed by you;
- the processing is unlawful but you refuse to delete it;
- we no longer need the data, but you need them to assert, exercise or defend legal claims or
- you have filed an objection against the processing in accordance with Article 21 of the GDPR;
- the right, pursuant to Article 20 of the GDPR, to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another person responsible;
- the right to complain to a supervisory authority pursuant to Article 77 GDPR. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

Should you have any questions regarding the collection, processing or use of your personal data, information, correction, blocking or deletion of data or revocation of consent given or objection to a specific use of data, please contact us directly via the contact data in our imprint.

Right of appeal
Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which predominate within the scope of a weighing of interests, you can object to this processing with effect for the future. If the data is processed for direct marketing purposes, you can exercise this right at any time as described above. If the processing takes place for other purposes, you are only entitled to a right of appeal if there are reasons arising from your particular situation. After exercising your right of appeal, we will not process your personal data further for these purposes, unless we can prove compelling reasons worthy of protection for the processing, which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims. This does not apply if the processing is for direct marketing purposes, in which we will not process your personal data for this purpose.

Data protection policy created with rechtstexter.de.                      

                               Status 06.10.2020 

Bestellung und Persönliche Beratung: +49 (0) 371 820 59 75